12/10/09 1120

Today we talked about customer service. I learned a lot of things that we should do, and shouldn't do when going to help a client on their computer. I learned that we should never be little the customer, and that we should ALWAYS introduce ourselves when talking to a customer. I learned a lot about how to approach a customer, we should first introduce ourselves, then get at the same level as the customer, and we should always ask the customer for permission when doing anything. I also learned a little about duties, such as it is not our duty to tell the customer or the customers boss when they have violated the accepted use policy, we should always inform our own supervisor and go from there.

12/09/09 1030

Today, we talked about a few different things, the first thing we talked about was Privacy and our rights with privacy, we are expected to have privacy to a certain content, and we went over many different situations in class and what different situations we have privacy in. I learned that we have A LOT of privacy that we don't even notice, we have privacy when we go to the bathroom, we have privacy when we log onto a computer, of course to a certain extent. I mean we have privacy even when we don't even know we have privacy, we as people just think its normal living, but in other countries, they probably don't have the same privacy as us. I also learned what HIPPA stands for, which is Health Insurance Portability and Accountability Act. Also what ECPA stands for, which is Electronic Communications Privacy Act.

12/08/09 1120

Today I learned about customer service, I learned that appearance can be really important in many situations especially when meeting someone for the very first time. I learned that customer service is not only to keep a customer happy temperately but for a long time, and gaining rapport with customers so they will come back and hopefully bring more customers which will help later one.

12/07/09 1030

Today, I learned about a couple of things. First thing we did was talk about things we have covered in the course since the beginning of the semester and what we have remembered off the top of our heads and off our notes, we also compared our lists with the rest of the class. We then talked about trademarks, and copyrights. I learned that it is real easy to copy right something, all we need to do is have a legal title, and legal author and that it needs to be dated, then all we need to do is have it published and the simplest way is to just have it printed out. I also learned about "grey" areas in copyrights and how some company may have similar trademarks and how they get passed that. We also talked about ethics and morals, and what we see is morally right and wrong. and near the end of our class period we had a little debate about piracy and do we feel that it is right or do we feel that it is wrong? in my personal opinion I think it is wrong but at the same time I think it is ok. For me I like music, and I think we should be able to preview a whole song before I decide to buy it, because I have bought CD's before that I didn't really even like after I bought it, which is why sometimes I end up pirating it, but if I like a music, I don't mind going out and buying the CD.

12/03/09 1120

We talked about out final project and what is expected out of our projects, and the due dates. We learned a little bit about the deployment, but not to much. today consisted alot of information about the term project, so he talked to us about the course degree and a little bit about its stucture. it helped me because the degree is so new i have been getting confused about it alot. but dan helped me understand it a little bit better.

12/02/09 1030

Today we continued to talk a little bit more about file systems. The wireless internet kept going down so we couldn't see examples of what dan was talking about. but we talked a lot about more the file systems and the different types such as FAT12, FAT16, FAT32, NTFS and I learned that we can format a hard drive as FAT16 with almost any computer, the only limitations is the OS, and windows defaults to NTFS when the drive is bigger than 30GB. we always talked about what the i stood for in MiB, but it is typically the same, I just learned the meaning behind it, but it doesn't really change it much, it is still MB. Just that he taught us the background behind it.

12/01/09 1120

Today we talked about deployment time, and how to plan for slack time. i learned that it is not always good to give yourself maximum amount of time to do one job because people such as the boss would get mad, but it is also not a good idea to cut yourself short in the amount of time.