12/10/09 1120

Today we talked about customer service. I learned a lot of things that we should do, and shouldn't do when going to help a client on their computer. I learned that we should never be little the customer, and that we should ALWAYS introduce ourselves when talking to a customer. I learned a lot about how to approach a customer, we should first introduce ourselves, then get at the same level as the customer, and we should always ask the customer for permission when doing anything. I also learned a little about duties, such as it is not our duty to tell the customer or the customers boss when they have violated the accepted use policy, we should always inform our own supervisor and go from there.