12/10/09 1120

Today we talked about customer service. I learned a lot of things that we should do, and shouldn't do when going to help a client on their computer. I learned that we should never be little the customer, and that we should ALWAYS introduce ourselves when talking to a customer. I learned a lot about how to approach a customer, we should first introduce ourselves, then get at the same level as the customer, and we should always ask the customer for permission when doing anything. I also learned a little about duties, such as it is not our duty to tell the customer or the customers boss when they have violated the accepted use policy, we should always inform our own supervisor and go from there.

12/09/09 1030

Today, we talked about a few different things, the first thing we talked about was Privacy and our rights with privacy, we are expected to have privacy to a certain content, and we went over many different situations in class and what different situations we have privacy in. I learned that we have A LOT of privacy that we don't even notice, we have privacy when we go to the bathroom, we have privacy when we log onto a computer, of course to a certain extent. I mean we have privacy even when we don't even know we have privacy, we as people just think its normal living, but in other countries, they probably don't have the same privacy as us. I also learned what HIPPA stands for, which is Health Insurance Portability and Accountability Act. Also what ECPA stands for, which is Electronic Communications Privacy Act.

12/08/09 1120

Today I learned about customer service, I learned that appearance can be really important in many situations especially when meeting someone for the very first time. I learned that customer service is not only to keep a customer happy temperately but for a long time, and gaining rapport with customers so they will come back and hopefully bring more customers which will help later one.

12/07/09 1030

Today, I learned about a couple of things. First thing we did was talk about things we have covered in the course since the beginning of the semester and what we have remembered off the top of our heads and off our notes, we also compared our lists with the rest of the class. We then talked about trademarks, and copyrights. I learned that it is real easy to copy right something, all we need to do is have a legal title, and legal author and that it needs to be dated, then all we need to do is have it published and the simplest way is to just have it printed out. I also learned about "grey" areas in copyrights and how some company may have similar trademarks and how they get passed that. We also talked about ethics and morals, and what we see is morally right and wrong. and near the end of our class period we had a little debate about piracy and do we feel that it is right or do we feel that it is wrong? in my personal opinion I think it is wrong but at the same time I think it is ok. For me I like music, and I think we should be able to preview a whole song before I decide to buy it, because I have bought CD's before that I didn't really even like after I bought it, which is why sometimes I end up pirating it, but if I like a music, I don't mind going out and buying the CD.

12/03/09 1120

We talked about out final project and what is expected out of our projects, and the due dates. We learned a little bit about the deployment, but not to much. today consisted alot of information about the term project, so he talked to us about the course degree and a little bit about its stucture. it helped me because the degree is so new i have been getting confused about it alot. but dan helped me understand it a little bit better.

12/02/09 1030

Today we continued to talk a little bit more about file systems. The wireless internet kept going down so we couldn't see examples of what dan was talking about. but we talked a lot about more the file systems and the different types such as FAT12, FAT16, FAT32, NTFS and I learned that we can format a hard drive as FAT16 with almost any computer, the only limitations is the OS, and windows defaults to NTFS when the drive is bigger than 30GB. we always talked about what the i stood for in MiB, but it is typically the same, I just learned the meaning behind it, but it doesn't really change it much, it is still MB. Just that he taught us the background behind it.

12/01/09 1120

Today we talked about deployment time, and how to plan for slack time. i learned that it is not always good to give yourself maximum amount of time to do one job because people such as the boss would get mad, but it is also not a good idea to cut yourself short in the amount of time.

11/30/09 1030

Today we learned about file systems, and about the hard disk sectors, partitions and some of the things we could do with partitions and things we could not do. we also learned a little about PTedit and why that program could come in handy

11/23/09 1030

today we took a small test to test our knowledge about things we have learned in the past week.

11/19/09 1120

We learned a little more about some different backup software, and a little bit about what backups can NOT do and what they can do. we still are trying to figure out what would be the fastest way and easier way to deploy xp on a machine. we learned a little about our backups with sysprep and some limitations with it.

11/18/09 1030

we talked about milliwatts and dbm and how much loss we gain through different things, antenna's etc... i learned that for every 3 dBm we x2 and every -3 we cut in half.

11/17/09 1120

we talked today alot about nLite and how it works. instructor wants us to do different backups including sysprep, normal, etc... and to see how different they are, and what files are created. we also followed an installation of nLite on the projector as the teacher was install xp with nLite and showed us all the tweeks/windows components he could remove.

11/16/09 1030

No class, Instructor could not make it.

11/12/09 1120

today we talked more about deployment, and learned that our lack of knowledge can cause an impact on what deployment software we used.

11/11/09 1030

was absent this day, did not feel good.

11/10/09 1120

i learned a little more about AiK, and what it requires... but i also learned that we have alot more options than just aik, and that there are other ways to deploy xp. we were told to find 5 alternatives to aik and to list benefits and limitations of each.

11/9/09 1030

Today i learned a lot about backup and how important it is, and what we would be backing up, we then talked about system restore, backup and restore and the difference between them. system restore does not back up personal files, only system files, so typically you create a restore point when you make a big change to system such as updates. I also learned about full, differential, and incremental backups. and the difference between them.

11/4/09 1030

Today, I learned a little bit about cabling and how there are loss and gain in cables, and the best way of running the cables.

11/3/09 1120

absent

11/2/09 1030

absent

10/28/09 1030

we learned that now-a-days alot of people put personal information on social networks such as facebook/myspace/twitter/etc... and that this can lead to a big problem, just by doing some research on someone with their first and last name you can find alot of personal things about them, so we need to be cautious of this stuff. this applies to computer as well, by downloading files, we risk them having added malware/virus/botnet in them that can steal personal information. I learned that just because we have locks on our doors, or anti-viruses on our computer, we are never totally secure.

10/21/09 1030

I learned about how we keep ourselves safe and how that relates to keeping our computer safe, I first learned about how we physically keep ourselves safe, and will we always be safe? the answers no, even if we take the most precaution we possible can we will never 100% be safe, and thats the same thing with our computers, we can do whatever it takes to keep our computer and personal information safe, but it will always still be vulnerable. It might not be "as" vulnerable but still will always be breakable.

10/20/09 1120

Again I learned a little more about the deployment tool, we also dan showed us a program new program on how to backup an entire hard drive. and while we were waiting for that to copy over, we talked about why that hard drive took the time it did, and how we could do it faster? and how could we do the same thing on 24 other laptops? but in a faster way.

10/19/09 1031

Today, we just talked about future class "Supporting XP" about why or why not should we take the course following this class. and talked about why would we support XP when XP is going to diminsh soon?

10/19/09 1030

Today, I learned more about routers/hubs/switches, and more about ip addresses with LAN and WAN. I also learned about some common problems people have when they change a setting on the router but forget to reset switches/hubs/routers that are connected to the main router, or forgetting to ipconfig /release /renew them if not reseting the other switches/routers/hubs.

10/15/09 1120

Today we learned a lot about the new microsoft deployment program and asked us if we wanted to learn this deployment method or just go the simple way and learn how to make a golden image of a hard drive. Dan talked to us, so i learned about the pros and cons about it and how it would benefit us, but also letting us know that we might just be wasting our time because this hasn't been tested by him before. and also that it would be real time consuming, such as 4 weeks to set it up with a 400+ page deployment instruction e-book.

10/14/09 1031

The first 20 minutes of class dan was talking to the IT guy about deploying the laptops and what security issue he wanted fixed. Then when class actually started, we were missing many people so Dan decided to hold off on checking our virtual box images, and we just talked about what would happen the rest of the other half of the semester if we wanted to take Supporting windows XP

10/14/09 1030

I was late to this class period so i missed about 40 mins of class. but as I walked in we were talking about the OSI seven layer model, and what layers are more important, and what we would dedicate our foundation on etc... I didn't learn much today, but I did get a feel for the OSI seven layer model

10/13/09 1120

Today, we went over our freemind drafts... We discussed everyones drafts to see what differences we had. Dan wanted to show us how differently we see different problems and different ways of approaching it. Dan also wanted us to have a different prespective by looking at other peoples drafts to see if it might spark something in our minds, and if we left anything else out.

10/12/09 1031

We just talked more about ip addresses, and reviewing octets, how much bits are in an octet, etc...
also that we should bring our virtual hard disk clones next class period.

10/12/09 1030

Today, we talked more about ip addresses, a little more about the octets but this time. we talked alot about hex and decimals. i learned that hex goes from 0-9 and a-f, as for binary it only goes from 0-1.

10/08/09 1120

I learned alot about freemind today and all the benefits it has, such as being able to put notes and more about out desktop management of 50 computers, today we talked more about the applications of it, and what applications would we put on the machines and "WHY". do we want our teachers to decide what programs we want on the computers or should we ask the past students? we would definitely ask the past students because they are the ones using the programs and would know what to use.

10/07/09 1031

Today, i learned alot about ip addresses in virtual machine, and why the ip addresses and subnet gateways are how they are. and why the virtual machine is going to have the same ip address as the physical machine, but different physical addresses.

10/07/09 1030

We talked alot about IP addresses today and how they work, i learned what type of ip addresses are consided class a, class b, class c, etc.... and a little bit on how networks work. to understand ip addresses, you must know about binary codes, that is where the binary game came in handy.

10/06/09 1120

Today, we went to learn key to meet michael myers the IT Guru, we watched him as he filmed learn keys newer A+ cert practice exams and videos. It was really cool because I had never been in a filming studio before. we learned a little about routers and how they work.

10/05/09 1031

Today, we talked more about virtual machines, and errors on why some could not clone vdi, i learned windows and linux both use different slashes. also vista has different file directorys than xp.

10/05/09 1030

we talked about dan dropping his laptop when his computer was on and why we should not do that, he inquired corrupted data on his documents folder and took him a good 27+ hours to retrieve the data and put on new hard drive, which was a real pain for him because he switched hard drives into an indentical laptop which had a junk vista on it. so it took him even longer. then i learned about virtual box and system internals.

9/29/09 1120

today we talked about going on a field trip to go see a new A+ cert be made. we then talked more about the computer management of 50 laptop computers. we went and looked at the room etc... how big it was, and what security issues would be involved. I learned that we usually always need to inspect the area where we will be deploying computers because you might be able to see potential problems.

9/28/09 1031

Dan taught us how to make a virtual disk image, and showed us step-by-step on how to do it because, old instructions online were out dated and hard to figure out for the inexperienced computer user. homework to go home and clone a virtual disk image. I learned that many things can change over time, because technology is always changing.

9/28/09 1030

we talked about our budget computers and what would we upgrade in our budget computers, and why! i learned that the motherboard is the heart of a computer, a computer should be build around the motherboard, we learned that we should have a good case with good ariflow, because a cool computer runs better than a hot computer, and heat issues can cause lots of problems.

1120

today we talked alot about companies setting up hard drives and who who be quicker. pretty much we learned about how to manage a set of computers with the cheapest amount of money/time. ex. usb vs lan connections with image files. who would image a hard disk faster given certain circumstances .

1031

Today we learned about a little more about virtual box and set up our MSDNAA accounts so we can download software. read the rules and regulations about the MSDNAA accounts about what to do and not to do with our accounts and the privileges we have.

1030

Today, we learned about building computers, and what we need to look for and why we would build the computer the way we would. Considering air flow etc... what a computer consists of... what would be the minimum hardware for the type of computer we are building.

1120

We talked about wireless networks today, specifically about the 802.11n signal.
We listened to about an hour webinar about the .11n signal. The 802.11nchannel size = 40mhz while 802.11b+g channel size = 22mhz + 3mhz guard band. I think they are trying to replace .11g with .11n, but as of right now I think there are to much problem/bugs that they will need to fix before .11n will take affect because I think it will be hard to make it run 420mb/s and I also think they need to try to fix all the security flaws because if there are security flaws, it will never replace hard wire till they get that just as secure as hardwire.

1031

Today, we learned about hard drives, usb's and microdrives. microflash drives, have a spinning hard drive inside, so they are not like normal thumb drives and can not be thrown around.

1030

Today we talked a little bit about dekstop management, and how to build a computer. What components we are going to need, and why we would get that component. we learned a little about speed and what speeds will be noticable.

1030

Today we watched a little movie on YouTube about the history of the internet. The majority of today we learned about the internet and mainly about domains and how they work. they are originally a ip address that is routed to a name domain such as example.com.
We also learned what TLD is, which is Top Level Domain and why certain TLD's are used. Some TLD's are public such as .com .net .org etc... and some are private such as .gov .edu etc..